Who do I contact about a Premium purchase made through the App Store?

Apple handles every Premium purchase made on iPhone. The payment goes through your Apple Account, so we can’t see your card details, take a payment or give a refund. Only Apple can.

For a charge you don’t recognise, a refund or a payment problem, go to reportaproblem.apple.com or contact Apple Support.

If you’ve paid but Premium isn’t showing in Surplus, try Restore purchases first (see I paid, but Premium isn’t showing). If that doesn’t fix it, email us from Profile › Help › Contact Support with the order ID from Apple’s receipt email. Never send us your card details.